Catalog Help

UC ANR Publications - Customer FAQ

Ordering and Payment

What payment methods do you accept?

We accept the following credit cards:

• American Express
• Discover
• MasterCard
• Visa
• Diners Club International
• JCB
• UnionPay
• Elo

We also offer express checkout using Shop Pay and Google Pay.

I'm having trouble placing my order. What should I do?

If you're experiencing difficulties completing your order, please contact our customer service team:

• Phone: 800-232-0223
• Email: StylusMail@PressWarehouse.com
• Hours: 9 AM - 5 PM, Monday through Friday (Eastern Time)

Do I need cookies enabled to use the website?

Yes, you must have essential session cookies enabled to make purchases on our site. These cookies are necessary to provide you with our online services.

Shipping and Delivery

What domestic shipping options are available?

We offer two domestic shipping carriers:

• USPS Media Mail (required for PO Box addresses)
• UPS Ground (does not deliver to PO boxes)

Do you ship to military addresses (APO/FPO)?

Yes, we ship to military addresses. When checking out, select AFA, AFE, or AFP in the "State" field as appropriate.

How do I track my order?

Once your order ships, you'll receive an email with the carrier's tracking number. Use this number on the carrier's website to track your package.

Will I receive an order confirmation?

You'll receive an order confirmation email followed by a shipping notification email.

If you're not receiving confirmation emails, please contact customer service.

Is expedited shipping available?

Yes, expedited shipping options are available. Please contact customer service by phone or email for assistance with expedited orders.

I only received part of my order. Where's the rest?

Orders are sometimes split into multiple shipments based on item availability. Check your packing slip for split shipment notation. If you're unsure, contact customer service with your packing slip or invoice information.

International Orders

Can I order from outside the United States?

Yes, we ship internationally. All orders are shipped Delivered Duty Unpaid (DDU), meaning you're responsible for all duties, taxes, and customs clearance costs. These fees are not included in our prices or shipping costs.

If we don't ship to your country, you may be able to purchase through:

• Amazon International Shopping
• Google Books/Play for electronic versions

Sales Tax and Tax-Exempt Orders

Will I be charged sales tax?

• California orders: Subject to applicable California sales tax
• Out-of-state orders: No sales tax charged on orders shipped to destinations outside of CA.
• Book Resellers and Federal Employees: Contact customer service for assistance in placing your order.

How do I place a tax-exempt order?

California tax-exempt organizations: Email or phone customer service with your exemption information.

Federal organizations: Email or phone customer service to place your order.

Note: Items purchased for resale are not subject to sales tax.

Discounts and Promotions

Are discounts available?

For reseller and volume discounts, contact customer service.

To become a reseller, contact customer service to learn about required documentation for account setup.

Note: Discounts and promotion codes cannot be combined.

How do I find out about sales and promotions?

Sign up for our email list to receive notifications about specials. We use Constant Contact and you can unsubscribe at any time. We never share your personal data.

Returns and Refunds

How do I return an item?

You can receive a refund when:

• An order or item is undelivered
• The wrong item is delivered
• An order or item arrives damaged or defective

Return Requirements:

• Items must be in unused, salable condition
• Include a copy of the original invoice
• Allow approximately 14 business days for refund processing
• Refunds are issued to the original credit card and appear as "Stylus"

Return Address:

Special Account Types

I'm a county office or ANR-affiliated organization. How do I order?

Email UC ANR Publications to set up your account and discuss ordering procedures.

I am a bookstore. How do I order?

Contact customer service by phone or email to discuss ordering and account setup.

I'm an author. How do I get my discount?

Contact UC ANR Publications to set up an author account.

I'm an ANR employee. How do I get my discount?

Contact UC ANR Publications to set up your employee discount.

Academic Use

How can I get a review copy for my class?

Complete and submit the Textbook Review Copy form. Allow approximately seven business days for a response.

Publications and Content

What titles are available?

Visit the UC ANR Publications website for our complete catalog. Prices are subject to change without notice.

Where can I find retail locations?

Many local Cooperative Extension (UCCE) offices sell publications, though not all locations carry all titles. We recommend calling ahead to confirm availability. Find your local UCCE office on our website.

Many publications are also available on Amazon, and electronic versions can be purchased on Google Books/Play.

Do you offer ADA-accessible publications?

Please contact UC ANR Publications for assistance with accessible formats.

Can I search inside books before purchasing?

Yes, we partner with Google Books/Play to make our content searchable. On product pages, click "Preview in Google Books" to search the full content. If this link isn't present, the book isn't yet available in the program.

Can I search inside the book?

We are a partner with Google Books/Play, so the content of our eBooks is searchable. Please visit Google Books/Play to purchase.

Do you sell study material for the Department of Pesticide Regulation (DPR) and Structural Pest Control Board exams?

Yes, we do. Please see the State of CA Department of Pesticide Regulation's Suggested Study Materials Source list for the UC ANR publications that are recommended as study material.

Permissions and Copyright

How do I get permission to use excerpts or images?

For photographs or illustrations:

1. Check if the image is credited to another source (on the page, copyright page, or credits section)
2. We can only authorize material we hold copyright for
3. If UC ANR holds the copyright, complete the Permissions form

For excerpts and reprints: Email UC ANR Publications for classroom use or publishing excerpt inquiries.

We will respond as quickly as possible, but please allow for up to seven business days for a response.

For additional questions not covered here, please contact customer service at StylusMail@PressWarehouse.com or 800-232-0223.